We were getting quotes for new windows and a patio door From a couple different companies. and I actually had one company I had to call 8 different numbers just to reschedule my appointment. Well I canceled it when I finally got to someone. I requested a quote from Design Windows and doors I immediately got a call from Bill about getting me a quote. He came out did the measurements we went over what we wanted. He even made some suggestion we didn’t even think to ask. After the order was in and the manufacturing started my project manager Martha reached out to me every week if not twice a week just touching base letting me know where we are on the project and if I needed any help or had any questions. We did add to the order which she quickly made the adjustments and kept the project on track. It was so refreshing knowing a business cares about their customers and giving excellent customer service. I have already recommended them to several family members and friends.